← back to “WHAT HAPPENS WHEN THE BOSSES DON’T KNOW THEIR JOB? FUNCTIONAL ILLITERACY IN THE WORKPLACE (¿QUÉ PASA CUANDO LOS JEFES NO CONOCEN SU TRABAJO? ANALFABETISMO FUNCIONAL EN EL TRABAJO). HORRIBLE BOSSES. YOUR BOSSES ARE NORMAL OR ABNORMAL? YOUR BOSSES ARE APT OR INEPT? YOUR BOSSES ARE COMPETENT OR INCOMPETENT? IS YOUR BOSS AN ALCOHOLIC?”
FERNANDO ANTONIO RUANO FAXAS. CUSTOMER SERVICE AND CUSTOMER EXPERIENCE. IN THE LAND OF THE BLIND, THE ONE-EYED MAN IS KING. SERVICIO AL CLIENTE Y EXPERIENCIA DEL CLIENTE. EN EL PAÍS DE LOS CIEGOS, EL TUERTO ES REY
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