← back to “WHAT HAPPENS WHEN THE BOSSES DON’T KNOW THEIR JOB? FUNCTIONAL ILLITERACY IN THE WORKPLACE (¿QUÉ PASA CUANDO LOS JEFES NO CONOCEN SU TRABAJO? ANALFABETISMO FUNCIONAL EN EL TRABAJO). HORRIBLE BOSSES. YOUR BOSSES ARE NORMAL OR ABNORMAL? YOUR BOSSES ARE APT OR INEPT? YOUR BOSSES ARE COMPETENT OR INCOMPETENT? IS YOUR BOSS AN ALCOHOLIC?”

FERNANDO ANTONIO RUANO FAXAS. Samuel A. Culbert. Get Rid of the Performance Review. How Companies Can Stop Intimidating, Start Managing and Focus on What Really Matters

RUANO FAXAS. Nietzsche. And those who were seen dancing were thought to be insane by those who could not hear the music. Y aquéllos que eran vistos bailando, eran considerados locos por quienes no podían escuchar la músicaFERNANDO ANTONIO RUANO FAXAS. CUSTOMER SERVICE AND CUSTOMER EXPERIENCE. IN THE LAND OF THE BLIND, THE ONE-EYED MAN IS KING. SERVICIO AL CLIENTE Y EXPERIENCIA DEL CLIENTE. EN EL PAÍS DE LOS CIEGOS, EL TUERTO ES REY