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FERNANDO ANTONIO RUANO FAXAS. SMART CUSTOMERS, STUPID COMPANIES. WHY ONLY INTELLIGENT COMPANIES WILL THRIVE, AND HOW TO BE ONE OF THEM. MICHAEL HINSHAW, BRUCE KASANOFF

FERNANDO ANTONIO RUANO FAXAS. Bruce D. Keillor. Winning in the Global MarketRoy H. Lubit. Coping with Toxic Managers, Subordinates … and Other Difficult People Using Emotional Intelligence to Survive and Prosper