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PAULINA RENDÓN AGUILAR. Customer Retention, Customer Loyalty, Employee Retention, Employee Loyalty, Employee Engagement

PAULINA RENDÓN AGUILAR. Steve Jobs. Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.

PAULINA RENDÓN AGUILAR. Sam Walton. The two most important words I ever wrote were on that first Wal-Mart sign, Satisfaction Guaranteed