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PAULINA RENDÓN AGUILAR. Malcolm Gladwell. The Tipping Point, El Punto Clave. CONNECTOR, CONNECTORS. CONECTOR, CONECTORES

PAULINA RENDÓN AGUILAR. CUSTOMER SERVICE, CUSTOMER SATISFACTION. Benjamin Franklin. Well done is better than well said. Bien hecho es mejor que bien dicho.

PAULINA RENDÓN AGUILAR. Jennifer McNelly. Developing Skilled Workers. Manufacturing, Manufactura, Manufatura, Производство