← back to “PAULINA RENDÓN AGUILAR http://www.linkedin.com/pub/paulina-rendon-aguilar/34/98/b12 , https://twitter.com/PaulinaRendonA @PaulinaRendonA , 2012 KENNAMETAL GLOBAL MARKETING SUMMIT, MANAGER’S EFFECTIVENESS AWARD #KGMS #kennametal”

Paulina Rendón Aguilar. It takes months, even years to find a customer… and only seconds to lose one. KENNAMETAL, CUSTOMER SERVICE, CUSTOMER EXPERIENCE, CUSTOMER SATISFACTION

PAULINA RENDON AGUILAR. KENNAMETAL. Examples are stronger than argumentations. El ejemplo tiene más fuerza que las reglasPAULINA RENDON AGUILAR. IBM, KENNAMETAL, JCPENNEY. THE  CUSTOMER  FULFILLMENT  LIFECYCLE. CUSTOMER SERVICE, CUSTOMER EXPERIENCE, USER EXPERIENCE, CUSTOMER SATISFACTION, LOGISTICS, OPPERATION, SUPPLAY CHAIN